As a long-time user, I’ve found LinkedIn very valuable in not only nurturing my professional network but also in researching job opportunities and job functions of current employees in target companies. They filed an S-1 with the SEC on Jan 27, 2011 as the first official step on the road to an IPO. LinkedIn is looking to raise $175 million and use the net proceeds in, among other things, further product development. Here are my thoughts on improving LinkedIn’s usability and further its relevance to users.

Over the years, I’ve added almost 500 contacts to my network but it has been ages since I worked with most of them. I recently located a contact in a target company and we were related to a mutual contact who I requested to introduce me. It turned out that my friend worked with that person a few years ago and has been out of touch. It would be useful if LinkedIn shows a recency indicator for each connection. Users can use that either as a reminder to reach out and strengthen the connection or to retire the connection over a period of time. Fewer strong connections are more useful than many weak connections.

“Jobs you may be interested in” – only the 8th job opportunity suggested is the first one in my location. Tweak the prioritization of results to weight local jobs higher, perhaps run an A-B test to measure conversion. Along that same vein, if I’ve run keyword searches in the past, factor that into the recommendation. The current algorithm appears to disregard that, making the list less interesting.

What makes the recent Old Spice advertisement campaign so memorable?

During the recent world cup soccer finals, I recalled seeing an advertisement for Old Spice that “broke my guessing machine”. A well built and good looking black man (Isaiah Mustafa) was the spokesperson, not a white man surfing the tube of giant waves. Among all the advertisements that day, this one stuck in my mind. Days later, I read about this ad campaign becoming one of the most followed and watched videos on YouTube. Borrowing ideas from Chip and Dan Heath’s Made to Stick: Why Some Ideas Survive and Others Die, here is why I think the message stuck.

Simple – the old spice man can smell good despite baking a gourmet cake in a kitchen he built himself. Why wouldn’t a lady want her man to Smell like a Man, Man by using the old spice bodywash?

Unexpected – my guessing machine was broken seeing the unexpected spokesperson, jolting me into attention.

Concrete – direct imagery to indicate that old spice’s fragrance lasts – an adventure loving (walking on a floating log), hard working (built a kitchen with his own hands), fun loving (biker) person who still smells good.

Credible – looking at this strong and good looking guy, why wouldn’t you believe he is all of the above?

Emotional – the messages are very personalized. Following the airing of the commercial, the ad agency seeded social networks with an invitation for people to ask questions of Isaiah’s character. As the questions started flowing in, they made 87 short personalized video responses and posted them back to YouTube, thus appealing to people’s egos. What better way to make the brand memorable?

Stories – each story in the video responses are connection plots, making people care.

In Made to Stick: Why Some Ideas Survive and Others Die, Chip and Dan Heath discuss a template for formulating ideas in such a manner that it is memorable and even spreads spontaneously. The template is SUCCESS – Simple, Unexpected, Concrete, Credible, Emotional and Story.

At the heart of the book is this concept of Curse of Knowledge and how to avoid it. Simply stated, the concept is that one’s deep understanding of an idea is also the reason why it is not effectively communicated. The analogy provided is a person hearing a tune in their head who taps to the tune so others can guess the song, then wonders why they struggle to guess (you can try this experiment at home).

Simplicity – find the core of an idea. Weed out not only superfluous and tangential elements but also ideas that are not the most important. However, don’t dumb down the idea. Make/find the core mission, then find a compact way to communicate it.

On the battlefield, a commander’s intent is a crisp statement that conveys a plan’s goal and the desired end state of an operation. It does not specify so much detail that it risks being rendered obsolete by unpredictable events.

Use analogies to communicate instead of defining something in its entirety. “Generative analogies” are those that generate new perceptions, explanations and inventions. The founder of slideshare pitched his company to our Entrepreneurship class at Haas and started off by very succinctly saying that “slideshare is the YouTube of PowerPoint”.

Unexpectedness – when we encounter the unexpected, surprise jolts us to attention, generates interest and curiosity. Use an element of surprise to convey insight relevant to the core message. Figure out what is counter-intuitive about the message and communicate it to break audience’s guessing machines. To be most effective, surprise must be post-predictable – tying together all the clues to which you’ve been exposed all along.

“People are tempted to tell you everything, right up front, with perfect accuracy, when they should be giving you just enough info to be useful, then a little more, then a little more”. Gap theory is that people are anxious to fill a gap in their knowledge. Our tendency is to tell people the facts. Instead, open a gap in their knowledge, then close them with details.

Concrete ideas are memorable. Concrete messages can be examined with your senses and creates an imagery that can be visualized.

Credible – conveying an idea using real people, particularly authorities, is the most compelling and credible way. Honesty and trustworthiness of our sources, not their status, makes them authorities. Sometimes anti-authorities can be more powerful than authorities. For example, a chain smoker with terminal lung cancer is a more effective anti-authority figure to discuss the harmful effects of smoking, then the surgeon general’s statutory warning.

Vivid, concrete details lend credibility to an idea. Statistics should almost always be used to illustrate a relationship. People should remember the relationship more than the number itself. Generate a “human scale” for the statistic that people can relate to and experience.

Emotional – the most basic way to make people care is to draw an association between something they don’t yet care about with something they do care about. Incorporate self-interest into the message. Emphasize benefits, not features – “what is in it for me?”

Stories – a credible idea makes people believe. An emotional idea makes people care. Right stories make people act.

Fight the temptation to skip directly to the “tips” and leave out the story. You can re-construct a moral from a story but you can’t re-construct a story from a moral.

Stories with a challenge plot inspire us to act by describing a protagonist who overcomes formidable challenge to succeed. Connection plots inspire us through relationships with other people. Creativity plots make us want to do something different and experiment with new approaches.

Current estimates of the amount of oil being spewed from BP’s Deepwater Horizon rig blowout, the ruptured oil well in the Gulf of Mexico near Lousiana’s coast, range between 12,000 and 19,000 barrels a day. Assuming the low end of that range of 12,000 barrels a day, at 42 US gallons per barrel of oil, over 24 million gallons of oil have already leaked into the Gulf of Mexico. By comparison, the 1989 Exxon Valdez disaster in Alaska’s Prince William Sound spilled 11 million gallons of oil and the 1979 Ixtoc 1 disaster, also in the Gulf of Mexico, spilled 173 million gallons of oil [1]. Oil is supposed to be gushing at an incredible pressure of 23,000 lbs/square inch. Combine that with inhospitable depths of over 5000 ft of water and the Deepwater Horizon disaster becomes quite a challenge to counter.

Both the Ixtoc and Deepwater Horizon disasters involved a failure of the blowout preventer. The Ixtoc 1 site was located in only 160ft of water (divers were dispatched to implement remedies) but Pemex had no contingency plan set up in case of a blowout [4]. Even after 20 years, BP didn’t have a contingency plan. These aren’t the only two incidents when blowout preventers failed. Within a few months after the Ixtoc blowout, there were two more such failures – an incident on Funiwa-5 off Nigeria’s coast and on Ekofisk Bravo in the Norweigian North Sea [3]. While I don’t support BP’s utter lack of disaster preparedness, that BP received its drilling permits from Obama government’s agency makes the administration’s PR offensive campaign against BP hypocritical.

The Macondo Prospect, site of the Deepwater Horizon, has estimated reserves of 50 million barrels of oil, compared with 800 million barrels of reserves [2] at the site of the Ixtoc disaster.

Pemex (Petróleos Mexicanos), the culprit in the Ixtoc spill, drilled two relief wells to reduce pressure in the main well so it could be capped off. This is the same strategy being attempted at Deepwater Horizon. Drilling relief wells was estimated to take 3 months [5] (same time as is projected in the current disaster) but it actually took over 5 months to complete.

While you may or may not consider BP’s actions adequate to combat the disaster, Shell and other major oil companies seemingly have carte blanche to spill in the oil fields of the Niger delta that supplies 40% of US crude oil imports. This is too high a cost to pay for “economic development”.

I hope the Deepwater Horizon disaster does become this generation’s Three Mile Island. I’d like to see three actions come out of this incident. US government reducing oil subsidy thus raising fuel prices, regulating auto manufacturers to significantly and quickly improving fuel efficiency and investing in and subsidizing public transportation.

[1] Nancy Rabalais, Executive Director and Professor of Louisiana Universities Marine Consortium, on NPR Science Friday, May 7, 2010
[2] Oil & Gas Journal, March 31, 1980, pg. 54
[3] Oil Spills – Summing up the big one, The Economist, June 7, 1980, pg. 81
[4] Mistake by Mexican drilling crew is blamed for world’s worst oil spill, The Globe and Mail (Canada), August 1, 1979
[5] Blowout in the Gulf, Newsweek, June 25, 1979, pg. 67

“The role of a market maker is to make sure those they serve are getting the risk exposures they seek”, argued Lloyd Blankfein while testifying before the Senate Permanent Subcommittee on Investigations. According to this argument, Goldman had no fiduciary duty to its customers since it was not offering investment advice. But was Goldman a market maker or an underwriter in this synthetic CDO?

In early 2007, Goldman created a synthetic CDO (collateralized debt obligation) since one of its hedge fund customers, Paulson & Co., wanted to bet against the sub-prime mortgage market. That makes Goldman also an underwriter. Paulson was short on the CDO and Goldman had to take the other half of the trade as a market maker. In order to protect itself, Goldman purchased insurance on its long position from the likes of AIG. As the housing market fell, Goldman profited from insurance payouts while AIG was getting financial protection from the Fed. Investors with a long position in this CDO including IKB, a German bank and ACA, a bond insurance company together lost $1B. ACA’s losses were “backstopped” by the financial bailout.

At the heart of SEC’s case is Goldman’s failure of disclosure. IKB was allegedly told that a neutral portfolio manager selected the securities that went into the synthetic CDO, and not told that Paulson & Co. as well as ACA had a hand in picking securities. Goldman is also alleged to not have informed the markets last year when it received notification of a probe. Whether or not a hedge fund is participating in a trade (there naturally has to be a short side of the trade in a synthetic CDO) or whether they had a role to play in the composition of the CDO shouldn’t be important. Rather, it is important that the underwriter fully disclose the contents of the CDO and their risk tranche in the prospectus so an investor can make an informed investment decision on which side to take. Did ACA and IKB, large institutional investors do their due diligence before investing?

While the government is going after Goldman, many other banks wrote 2x-3x the amount in similarly risky CDOs. Today WSJ reported that the SEC may be investigating other firms as well.

On Dec 2, 2009, MOG launched All Access, an on-demand “all you can eat” streaming music service for $5/month. MOG was founded in 2005 by David Hyman, ex-CEO of Gracenote, has 15+ employees and is based in Berkeley, CA. They recently raised $5MM from Menlo Ventures, $1.5MM from Simon Ventures a few months ago and in late April 2008, MOG received $2.8MM from UMG and Sony. Earlier, company raised $3.2MM in two angel rounds.

MOG has struck deals with all 4 major labels, Beggars and Ioda to power this service. Their catalog is supposed to contain over 5M tracks and they report over 10M visitors to their website each month.

MOG’s search feature works like the finder in Mac and auto-completion suggestions on our website – each typed character narrows search results. Suggestions are displayed in categories as you type – artist, album and tracks, along with inline play options for each. You can play songs by artist, tracks in an album, or individual tracks.

MOG’s streaming service is entirely web-based; no client installs are required. You log into their site to access their catalog and your own music library. Their music player is smart enough to detect log in/out state and seamlessly switches between full-length streaming and 30-second samples. From within the player you can buy content, save it to your library (in the cloud) or add it to a playlist. Playlists can be shared with friends on facebook although I did not try this feature.

The play button in the artist category in search (or the artist detail page) kicks off a “slider”-based artist radio feature. On one end of the slider, MOG plays songs only by that artist – all the songs by that artist. This is very cool and interesting they’ve negotiated such an agreement with labels. At the other end, it plays songs by that artist and similar others, much like Pandora. In-between slider settings play various proportions of songs by the artist relative to similar others.

Their artist detail page is quite feature rich. In addition to the artist radio link, they show customers reviews and news (something we don’t support on our store). One can “follow” the artist so they are notified via eMail whenever somebody posts anything about the artist. Artist detail page also shows popular playlists containing tracks by that artist. Finally, the social aspect – you can see users who listen to that artist the most.

MOG’gers or MOG bloggers seem to be their prized value proposition. Apparently there is a huge community of such music bloggers who contribute to reviews and posts on the MOG site. In addition to the social discovery and sharing features mentioned here, one can follow trusted MOG’gers so you see their posts on your home page (a la lala). User profile pages are customizable but I didn’t spend time digging into the specifics.

Playlists are first-class citizens – they are searchable by artist/album/track, sorted, can be public or private, can be shared with social networks (MOG11) and see who is listening to your playlist. Creating playlists is pretty easy and cool with drag’n’drop feature to re-order songs.

MOG is linking to Amazon for the “Buy” buttons. I found links are sprinkled in more places than tracks/albums are available or downloadable. For example, at track level, the buy option is displayed even for album-only tracks. From the player window, the Buy option spawns a keyword search page to amazon that is improperly constructed. There is significant room for improvement if they integrate with the Associates API.

Finally, the lyrics feature that can be invoked through the music player. MOG apparently has 3M lyrics in its database. During my exploration, I couldn’t stumble on any track with lyrics although I played songs by top artists. They did demo the feature in their video. Source of the lyrics is unclear (user contributed vs. vendor provided).

Overall, the $5 price points seems very tempting for the instant gratification of listening to anything that I can think of (in MOG’s fairly sizable catalog), plus the convenience of accessing my music library from any computer. Other competitors (Spotify etc.) are charging more than twice that amount for comparable paid services. MOG doesn’t yet seem to have a similar “portable” experience for devices.

#1 – Farm Stories – thank god Facebook has put an end to Farmville auto posts
#2 – Agatha the astrologer
#3 – Treasure Isle
#4 – iHeart

doubleTwist is a freely downloadable application to “transform your phone for free. Your music and videos on any device. In seconds.” (from an advertisement seen on BART). Using one easy to use application, they aim to syncronize and transfer digital media (video, audio, photo) between the desktop and “hundreds of devices” (as advertised on their homepage). For this review I used a Blackberry Tour device which doubleTwist correctly identified as a BlackBerry 9630. However, the Tour is not officially listed as a supported device, which might explain some of the feature limitations and inconsistencies I mention below.

Overall, my experience wasn’t great. I would be persuaded to switch to doubleTwist only if they at least provided feature parity with the Blackberry desktop manager. Even for those device owners without an OEM software solution (such as the Palm Pre and Android), while doubleTwist would be a possible choice, I’d argue that the experience is not that much better than manually sync’ing the media files.

Getting set up
Downloading (612KB executable) the client was very simple. Installation was noticeably long (took a few minutes) as the installer downloaded additional application files to the desktop (which don’t appear to be cached). The installation failed midway due to a “connection time out” and was aborted. Re-starting the installation caused the application files to once again be downloaded from the network and took a few more minutes, this time to successfully install.

Upon application install, the user is prompted to log in or sign up for a doubleTwist account. The sign-up process generates an eMail with a click-through link to complete the account setup. Login is required in order to launch the application.

After firing up the app and connecting the Tour, clicking on the device on the left nav brings up a view to select which media kinds to synchronize with the device and to select the root directory on the computer from which to look for each kind of media. Clicking on the “Sync” button starts media synchronization with the device. The application UI and customer flows bear strong resemblance to iTunes.

Media root location preferences (“General” tab for the device) were persisted. However, my choices of the specific folders to sync for each media kind were not persisted when I exited the app, disconnected the device and reconnected the device. The sync option is only enabled if you check a folder to sync. Unchecking a folder simply means “don’t sync this folder the next time”. It doesn’t un-sync the folder, which is a customer experience limitation. The only way is to delete the sync’ed media files manually on the device.

Music
In general, doubleTwist has a weak integration with iTunes. DoubleTwist only permits synchronization of playlists. There is no way to select albums or tracks, short of drag-and-drop. Playlists are synchronized in their entirety; track-level selection information (through checkboxes) in iTunes isn’t honored. Adding a playlist on iTunes while DoubleTwist is open doesn’t cause DoubleTwist to refresh the view. Nor is there a way to force the refresh, short of exiting and re-starting the application.

The social networking feature is interesting and curious but I did not test it – the feature is probably pushing digital music’s legal envelope. When friends send audio files, it is placed in a doubleTwist friends folder (according to a forum post) if I have a doubleTwist account, or I get an eMail from which I can play the content.

When the device is being sync’ed, the progress bar doesn’t indicate which track is being sync’ed. As a result, you don’t know exactly which tracks have been sync’ed and which haven’t. At the end of the sync process it told me, for instance, that 18 files have been synced but I didn’t know which files have actually been sync’ed. I have a deluxe album purchased through iTunes with 13 audio and 5 video tracks (Lucky Dube, Retrospective). Sync’ing just the videos (music sync option was unchecked) nevertheless caused 18 files to be sync’ed, which indicates even the audio tracks were sync’ed. Curiously, doubleTwist created an empty playlist called “Lucky Dube.pla” on my device in the Music app.

Videos
Videos can be sync’ed to the device by selecting a folder and copying all the videos in that folder to the device. Select a folder through Edit->Preferences. Then, the subfolders can be selected to sync to the device. No further selection options are available. For example, there is no way to choose either an individual video or a subfolder. The only way to achieve syncing at subfolder level is to modify the top-level directory under Edit->Preferences and then choosing the folder to sync via the device option. Secondly, there is no way to remove a video that has been sync’ed to the device. I learnt later by reading the forums that you can drag and drop tracks from the desktop library (within DoubleTwist) to the device folder, in order to achieve sync’ing of individual files.

I tried sync’ing the same folder I had sync’ed earlier and sure enough, DoubleTwist went through the motions of downloading the videos to the device. The Tour only displayed one copy of each video so it must de-duplicate the content, possibly because the same files were being overwritten.

Pictures
There is an option to sync pictures and videos with the device. You can select folders from the desktop from which pictures and videos should be sync’ed with the device. doubleTwist seems to resize the content to fit the device although I haven’t been able to find details on the resizing process. Unfortunately, there is no way to browse or fetch the photos and videos captured through the Blackberry Tour’s camera. This is a serious enough drawback that will force me to use the media management features built into the Blackberry desktop manager. In that case, doubleTwist becomes less relevant or differentiated. I’m not sure if the limitation is due to the fact that Tour isn’t an officially supported Blackberry device.

From the desktop application, there are options to publish photos and videos to Flickr and YouTube, as well as download videos from YouTube into the doubleTwist library on the desktop. I only explored the YouTube download option which worked quite well. Downloading the video was as simple as dragging and dropping the YouTube video URL to the desktop video folder. By then sync’ing the video to the device, I was able to play it on the Blackberry Tour.

The Art of Happiness by His Holiness the Dalai Lama and Howard C. Cutler

“I believe that the very purpose of our life is to seek happiness” – Dalai Lama

That is the fundamental premise of the book and a topic that Howard Cutler and the Dalai Lama together explore and explain to the reader.

Happy people are found to be more loving, forgiving, sociable, flexible, creative and able to tolerate life’s daily frustrations more easily than unhappy people. They are also able to rebound quickly from health issues.

Making the right choice in daily decisions involves choosing happiness and sacrificing some pleasure. Identify what makes you happy in life (purpose of your life) and use that as the criterion for making daily decisions.

Happiness is a state of mind that remains, despite life’s ups and downs and normal fluctuations of mood, as part of the very matrix of our being. That is what we are all ultimately seeking.

Do not compare with others who have more. It is important to be contented and appreciate what we have.

Identify and cultivate positive mental states. Identify and eliminate negative mental states.

If it is natural to want to gain happiness, why aren’t we human beings innately learning to reject negative behaviors and naturally becoming happier as our life progresses? The Dalai Lama alludes that this will be true only if we educate ourselves and learn from our experiences.